Public Assistance Programs

The Financial Management Agency (FMA) is Conduent (Formerly Xerox) and makes payment to employees for services rendered to the waiver participant. The FMA also processes employee timesheets or invoices, and bills Medicaid for services and goods approved on the Service and Support Plan.

Please be aware that the number will take you to the human services line where there could be a long wait time but once you get a representative on the line, they will direct you to the correct department.

In a crisis? Crisis has no borders. There are millions of people struggling all over the world. And we want to help all of them. Everyone deserves free, 24/7, mental health support at their fingertips.

Text HOME to 741741 to connect with a Crisis Counselor
Free 24/7 support at your fingertips.
US and Canada: text 741741
UK: text 85258 | Ireland: text 50808

As trained crisis hotline specialists, our volunteers are ready to provide compassionate, non-judgmental help for anyone in need of emotional support. Anyone is welcome to use our service, and you do not need to be "in crisis" to call or chat with us. At Agora, we won't tell you how to solve your problem, but we'll help you figure out what options you might have. Agora's services include:

a. Online Emotional Support (chat)
b. Information and referrals
c. Volunteer opportunities
d. Community education and training

Agora additionally provides referrals to community agencies and resources such as: Food, Housing, Health, Free/Low-Cost Counseling, Domestic or Sexual Violence and Abuse, LGBTQ+, Immigrant Support, Veterans, Transportation, and Senior Citizens., but does not provide it directly.

Toll-free outside of ABQ: 855-505-4505
National Lifeline: 800-273-TALK(8255)

Statewide Central Intake SCI is a hotline that receives reports of child abuse, neglect and exploitation. SCI is a unit within the New Mexico Children, Youth & Families Department/Protective Services Division. SCI operates 24 hours a day, 7 days a week. Anyone who suspects that a child has been abused or neglected or is in danger of abuse or neglect is strongly encouraged to call SCI.

It is important for every person to take child abuse and neglect seriously, to be able to recognize when it happens, and to know what to do when you see it. Call CYFD’s Statewide Central Intake (SCI) at 1-855-333-SAFE [7233] or #SAFE from a cell phone if you suspect child maltreatment is occurring.

We are committed to protecting the safety of adults who are not able to protect themselves and to promoting the personal choice and self-determination of all we serve.

If you suspect an adult is being abused, neglected, or exploited, call Adult Protective Services Statewide Intake, toll-free at 1-866-654-3219 or 1-505-476-4912.

New Mexico has a “Duty to Report” provision in the Adult Protective Services Act (27-7-30) which states: “Any person, or financial institution, having reasonable cause to believe that an incapacitated adult is being abused, neglected or exploited shall immediately report that information to Adult Protective Services.” Adult Protective Services remains on call for emergent reports of adult abuse, neglect, and exploitation 24 hours a day, 7 days a week.

There are 5 Adult Protective Services Regions serving all 33 counties of New Mexico.

Receives reports of alleged abuse, neglect, self-neglect or
financial exploitation and determines if the client is eligible.
a. Investigates the allegations through interviewing the client, collateral contacts, alleged abuser(s) and through examining, evidence such as medical and bank records.
b. Addresses emergency needs for food, shelter or law enforcement protection,
c. Determines whether abuse is occurring or not. If it is not, the case is closed,
d. If it is, develops a case plan, with the client, to stop the abuse, and to address the client’s health and safety needs through services such as medical or mental health treatment, housing assistance, legal assistance, financial assistance, personal care, and home delivered meals.

A free 24-hour crisis, support, and helpline for youth.
YouthLine is a teen-to-teen youth crisis and support service provided by Lines for Life—a non-profit dedicated to preventing substance abuse and suicide. YouthLine operates a national helpline that provides crisis support and referrals via call, text, and chat. The YouthLine is answered by teen volunteers daily from 4pm-10pm PST (and by adults at all other times!). Translation services are available upon request.

YouthLine also operates a peer-supported outreach program to destigmatize mental health challenges, increase awareness for mental health and wellness, and encourage youth to reach out for help. YouthLine’s helpline and outreach programs are supported by our youth development program, which builds skills and confidence around mental health and wellness.

The New Mexico Resource and Referral Guide for Lesbian, Gay, Bisexual, Transgender and Questioning/Queer (LGBTQ) Students was developed in collaboration with New Mexico Youth Education on Sexual Health (YESH) Advisory Council. The guide is intended to be a resource for teachers and school staff to help refer middle and high school students to services in New Mexico. The contents of this guide were developed under a grant from the Health and Human Services Department, Centers for Disease Control (CDC).

A national 24-hour, toll-free confidential suicide hotline for LGBTQ youth 13-24. Trained counselors are available 24 hours, 7 days a week. If you are a young person in crisis, feeling suicidal, or in need of a safe and judgment-free place to talk, chat, text, and call the Trevor Lifeline. The Trevor Project is a national organization providing crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender and questioning (LGBTQ) young people ages 13-24.

The State of New Mexico has launched a support line specifically for healthcare workers and first responders.The line is available 24/7 to support those on the front lines of the state's pandemic response and connect them to a professional counselor. The reasons to call might include:

a. Facing challenges at work or home due to the COVID-19 pandemic;
b. Experiencing stress, fear, anxiety, sadness, or depression about the essential work you are doing to support people;
c. The emotional impact of isolation due to physical distancing;
d. Need to talk to someone about experiences you are feeling, seeing, and hearing about due to the pandemic.

If you or a loved one is experiencing any kind of emotional crisis, mental health or substance use concern, you can find help 24 hours a day, seven days a week, by calling the New Mexico Peer to Peer Warmline. Available hours are call 7:00am – 11:30pm / text 6pm – 11pm. If interested parties have a hearing and speech impaired disability, dial. 711 for relay. Peer to Peer Warmline text services are only available in English at this time.

If you are in a life-threatening emergency, call 911.

1. Additional resource: NMConnect Mobile App. NMConnect is here to close the gap by engaging people with immediate access to mental health professionals and resources. Interested parties can directly connect to a counselor, peer support worker, up-to-date resources for substance use, mental health services, and other community resources.

If you or a loved one is experiencing any kind of emotional crisis, mental health or substance use concern, you can find help 24 hours a day, seven days a week, by calling the New Mexico Crisis and Access Line.

Interested parties can also call this TTY number: 1-855-227-5485. If interested parties have a hearing and speech impaired disability, dial. 711 for relay. Interpretation is available for more than 200 languages on both the Crisis and Access Line and the Peer to Peer Warmline

If you are having a life threatening emergency, call 911 immediately.

1. Additional resource: NMConnect Mobile App. NMConnect is here to close the gap by engaging people with immediate access to mental health professionals and resources. Interested parties can directly connect to a counselor, peer support worker, up-to-date resources for substance use, mental health services, and other community resources.

Mi Via, which means “my path”, “my way” or “my road”, is designed to assist you in managing your own services and supports to live your best life. Mi Via is about choosing self-direction over your home and community-based services, support and goods within your approved plan and budget. The Mi Via Waiver program provides an array of living supports (for adults only), community membership supports, health and wellness supports and other related supports and goods.

Services include Consultant/Support Guide Services, Personal Plan Facilitation, Community Membership Supports, Living Supports, Health and Wellness Services, Other Related Goods and Supports, and Services for Children.

Home Rehabilitation Program Assistance Guidelines
The Home Rehabilitation Program offers two options to assist Las Cruces families with low and moderate-incomes:

Owner-occupant families may secure a zero-interest loan or grant to fund needed home improvements that address health and safety issues.
The Mobile Home Ramp Installation Program enables low and moderate-income residents who live in a mobile home and have a qualifying disability to have an ADA-approved wheelchair ramp constructed at their home.

Assists crime victims and promotes leadership in changing attitudes, policies, and practices to promote justice and healing for all victims of crime.

Administers the Crime Victims Fund (the Fund), which is financed by fines and penalties paid by convicted federal offenders, not from tax dollars. OVC channels funding for victim compensation and assistance throughout the United States, raises awareness about victims’ issues, promotes compliance with victims’ rights laws, and provides training and technical assistance and publications and products to victim assistance professionals.

The Emergency Broadband Benefit is an FCC program to help families and households struggling to afford internet service during the COVID-19 pandemic.