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Utility Assistance

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Programs that provide financial assistance for people who are at risk for having their utilities shut off; offer discounted utility services; provide disconnection protection; arrange for notification regarding pending disconnection; make available special services such as large print utility bills or levalized energy bill payment arrangements which support people's ability to make their payments; or supply wood, propane, butane or other fuel for heating or cooking purposes in situations where people have no other means of acquiring them. (AIRS BV-8900)

Service Legend
Local Service
Statewide Service: Provides online resources, telehealth, or service at a satellite office.
Nationwide Service: Provides online resources, telehealth or services at a regional/national headquarters location.
Lifeline Assistance View on Map
Nationwide Provider
6710 Virginia Parkway
Mckinney, TX 75071
 Phone: 855-754-6543
Nationwide Provider
Address:
6710 Virginia Parkway
Mckinney, TX 75071
Phone: 855-754-6543
Toll Free Phone: 855-754-6543
Service Categories:
Utility Assistance
Email: ourteam@assurancewireless.com
URL: https://www.freegovernmentcellphones.net
Eligibility:

Based on household income.
Services Provided:

Provides website with information on the Lifeline Assistance program and the wireless companies that participate in the program.
Source: MHP-Nationwide
Last Updated: 6/17/2021
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Access Wireless View on Map
Nationwide Provider
One Levee Way Ste 3106
Newport, KY 41071
 Phone: 888-900-5899
Nationwide Provider
Address:
One Levee Way Ste 3106
Newport, KY 41071
Phone: 888-900-5899
Fax: 888-594-4473
Service Categories:
Utility Assistance
URL: https://www.accesswireless.com/
Languages Spoken: Spanish
Eligibility:

Income eligible and participation in a qualifying government assistance program (list can be found online).
Services Provided:

Access Wireless provides free cell phone plans for low income families. Use services locator on website.
Source: Nationwide Suggest Providers Queue
Last Updated: 8/19/2021
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Internet Essentials
Nationwide Provider
Phone: 855-846-8376
Nationwide Provider
Address:
Phone: 855-846-8376
Toll Free Phone: 1-855-846-8376
Service Categories:
Assistive Technology Equipment
Utility Assistance
URL: https://www.internetessentials.com/
Eligibility: Must meet all these criteria: Be located where Comcast offers Internet service; Have at least one child receiving free school lunches through the National School Lunch Program; Have not subscribed to Comcast Internet service within the last 90 days; Not have an overdue Comcast bill or unreturned equipment.
Services Provided: Internet Essestials offers families $9.95 (plus tax) a month Internet service and a low-cost computer to qualified applicants.
Never pay any price increases or pay any activation or equipment rental fees.
Option to buy a computer at initial enrollment for the low price of just $149.99 + tax
Free Internet training available — online, in print and in person.
Source: Nationwide Suggest Providers Queue
Last Updated: 1/7/2020
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Life Wireless View on Map
Nationwide Provider
PO Box 2840
Covington, GA 30015
 Phone: 888-543-3620
Nationwide Provider
Address:
PO Box 2840
Covington, GA 30015
Phone: 888-543-3620
Fax: 866-770-6110
Service Categories:
Utility Assistance
Email: info@lifewireless.com
URL: https://www.lifewireless.com/
Eligibility: Fill out eligibility pre-screening on website. In general, if a subscriber participates in any of the following programs, they are qualified for low-income telephone assistance: Temporary Assistance to Needy Families (TANF), Supplemental Security Income (SSI), Food Stamps, Medicaid, National Free School Lunch Program, Federal Public Housing Assistance (FPHA), Low-Income Home Energy Assistance Program (LIHEAP), or an income that is at or below 135% of Federal Poverty Guidelines.
Services Provided: Participates in the federal Lifeline Program, offering free cell phones with service for those who qualify.

  • Discounted Telephone Service
Source: Nationwide Suggest Providers Queue
Last Updated: 11/6/2020
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CenturyLink Center for Customers with Disabilities View on Map
Nationwide Provider
Omaha, NE
Nationwide Provider
Address:
Omaha, NE
Toll Free Phone: 800-223-3131
Fax: 866-826-4839
Service Categories:
Assistive Technology Equipment
Utility Assistance
Email: julie.west@qwest.com
URL: https://www.centurylink.com/aboutus/community/community-development/programs-for-customers-with-disabilities.html
Services Provided: Telephone assistance for disabled: vision-or hearing-impaired, or who have mobility, cognitive or other disabilities.

Hearing Augmentation Aids
Specialized Telecommunications Equipment
Telecommunication Relay Services
Visual/Reading Aids
Source: Nationwide Suggest Providers Queue
Last Updated: 1/7/2020
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Assurance Wireless View on Map
Nationwide Provider
PO Box 5040
Charleston, IL 61920-9907
 Phone: 888-321-5880
Nationwide Provider
Address:
PO Box 5040
Charleston, IL 61920-9907
Phone: 888-321-5880
Service Categories:
Utility Assistance
Email: ourteam@assurancewireless.com
URL: https://www.assurancewireless.com/
Eligibility:

Lifeline Assistance program is available for only one wireline or wireless account per household. Low income (see online income chart) and/or recipients of any of the following programs: Medicaid; Temporary Assistance for Needy Families (TANF); Food Stamps/SNAP; Section 8/ Federal Public Housing Assistance; Supplemental Security Income (SSI); National School Free Lunch Program (NSLP); Low-Income Home Energy Assistance Program (LIHEAP).COVID-19 Update: The unemployed may use the Unemployment Benefit Letter as proof of eligibility until 11/30/20.
Services Provided: Offers the Lifeline Assistance Program, a government program that provides eligible low-income customers free monthly data, unlimited texting, free monthly minutes plus a free phone. The program is available for only one wireless or wireline account per household. Separate households that live at the same address are eligible, including residents of homeless shelters and nursing homes. Residents with temporary addresses are also eligible.COVID-19 Update: following all CDC and state guidelines.

  • Discounted Telephone Service
  • Discounted Internet Service
Source: Nationwide Suggest Providers Queue
Last Updated: 4/7/2022
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SafeLink Wireless View on Map
Nationwide Provider
PO Box 160490
Hialeah, FL 33016-9997
 Phone: 800-723-3546
Nationwide Provider
Address:
PO Box 160490
Hialeah, FL 33016-9997
Phone: 800-723-3546
Service Categories:
Utility Assistance
URL: https://www.safelinkwireless.com
Eligibility:

Income at or below 135% of the Federal Poverty Guidelines and/or participation in government assistance programs such as SSI, SNAP, TANF, NSLP, Medicaid, LIHEAP, etc. Service is limited to one person per household.COVID-19 Update: Individuals unemployed because of COVID-19 may be eligible for LifeLine service utilizing their Unemployment Benefits statement as proof of eligibility.
Services Provided: A US government-supported, LifeLine cell phone program for income-eligible households using TracFone Wireless. Only one Lifeline service may be obtained per household.COVID-19 Update: following all CDC and state guidelines.

  • Discounted Telephone Service
Source: Nationwide Suggest Providers Queue
Last Updated: 4/7/2022
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Lifeline Program View on Map
Nationwide Provider
PO Box 7081
Lifeline Support Center
London, KY 40742
 Phone: 800-234-9473
Nationwide Provider
Address:
PO Box 7081
Lifeline Support Center
London, KY 40742
Phone: 800-234-9473
Service Categories:
Utility Assistance
Email: lifelinesupport@usac.org
URL: https://www.lifelinesupport.org/
Eligibility:

Income based. Call for more information.
Services Provided:

The federal Lifeline Program (formerly known as UTAP) assists families by providing a discount to either voice or broadband internet connectivity services, but not both. Eligibility for either discounted phone or internet service is determined by the Universal Service Administrative Company (USAC). For eligible cell phone or internet service, contact the local phone or internet company.

Find a company: Locator for companies participating in the lifeline program.

  • Discounted Telephone Service
  • Discounted Internet Service
Source: Nationwide Suggest Providers Queue
Last Updated: 4/7/2022
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Emergency Broadband Benefit, Federal Communications Commission View on Map
Nationwide Provider
P.O. Box 7081
London, KY 40752
Nationwide Provider
Organization Name: Federal Communications Commission
(Show others in Organization)
Address:
P.O. Box 7081
London, KY 40752
Toll Free Phone: 888-225-5322
Fax: 844-432-2275
Service Categories:
Public Assistance Programs
Utility Assistance
URL: https://getemergencybroadband.org/#
Eligibility:

Application required. No need to apply if you are currently enrolled in the Lifeline Program.
Services Provided:

The Emergency Broadband Benefit is an FCC program to help families and households struggling to afford internet service during the COVID-19 pandemic. 
Source: Nationwide Suggest Providers Queue
Last Updated: 9/8/2022
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