Crisis Helplines/Hotlines

The Agora Crisis Center provides a free crisis hotline and online chat for anyone in need of emotional support. Services include online emotional support, information and referrals, volunteers opportunities, and community education and training. Callers can choose to remain anonymous, and services are confidential and free of charge. Agora additionally provides referrals to community agencies and resources such as: food, housing, health, free/low-cost counseling, domestic or sexual violence and abuse, LGBTQ+, immigrant support, veterans, transportation, and senior citizens, but does not provide these services directly. Toll-free outside of ABQ: 855-505-4505; National Lifeline: 800-273-TALK(8255)

National Alliance on Mental Illness New Mexico (NAMI-NM) offers information about mental illnesses and the treatment of mental illness. They have a Helpline at 1-800-950-6264 M-F, 8:00 AM - 8:00 PM (MDT). In a crisis, call the NM Crisis Line at 1-855-662-7474 or text "NAMI" to 741741 for 24/7, confidential, free crisis counseling. They also offer support groups such as NAMI Connection Recovery Support Group-- a free, peer-led support group for any adult who has experienced symptoms of a mental health condition. NAMI-NM has multiple locations in New Mexico: Albuquerque, Santa Fe, and Southern New Mexico.

The State of New Mexico has launched a support line specifically for healthcare workers and first responders. The line is available 24/7 to support those on the front lines of the state's pandemic response and connect them to a professional counselor. The reasons to call might include facing challenges at work or home due to the COVID-19 pandemic, experiencing stress, fear, anxiety, sadness, or depression about the essential work you are doing to support people, the emotional impact of isolation due to physical distancing, need to talk to someone about experiences you are feeling, seeing, and hearing about due to the pandemic, or talk about how to help a friend, colleague, or family member that you are concerned about. An additional resource is the NMConnect Mobile App. NMConnect is here to close the gap by engaging people with immediate access to mental health professionals and resources. Interested parties can directly connect to a counselor, peer support worker, up-to-date resources for substance use, mental health services, and other community resources.

If a person is having a life threatening emergency, call 911 immediately. If a person is experiencing any kind of emotional crisis, mental health or substance use concern, they can call the New Mexico Crisis and Access Line. The crisis line is available 24 hours a day, seven days a week. Interested parties can also call this TTY number: 1-855-227-5485. If interested parties have a hearing and speech impaired disability, dial 711 for relay. Interpretation is available for more than 200 languages on both the Crisis and Access Line and the Peer to Peer Warmline. The New Mexico Crisis and Access Line also offers the NM Connect Mobile App. NMConnect is here to close the gap by engaging people with immediate access to mental health professionals and resources. Interested parties can directly connect to a counselor, peer support worker, up-to-date resources for substance use, mental health services, and other community resources.

The New Mexico Poison and Drug Information Center is dedicated to the prevention and treatment of poisoning in New Mexico. The Center is available to the public and health care professionals 24-hours a day, 7-days a week. Expert staff assess and makes treatment recommendations during possible poisonings, and assist emergency personnel during hazardous material incidents.

24/7 peer-support helpline for mothers of children with special needs. Offers peer support, clinical assessment, database of trained service providers, support groups.

Provides free, 24/7 text-based mental health support and crisis intervention. Text HOME to 741741 from anywhere in the United States, anytime.

• General Crisis Intervention Hotlines

Provides a 24/7 reporting hotline (phone, text, live chat, email), information, and confidential referral to social and legal services for victims and survivors of human trafficking. The Hotline also receives tips about potential situations of sex and labor trafficking and facilitates reporting that information to the appropriate authorities in certain cases. The hotline is operated by Polaris, a non-government organization leading the fight to end human trafficking.COVID-19 Update: following all CDC and state guidelines.

• Human Trafficking Hotlines
• Human Trafficking Prevention

The Hotline is operated by Polaris, a non-profit, non-governmental organization working exclusively on the issue of human trafficking. The Trafficking Hotline is not a government entity, law enforcement, or an immigration authority.

Provides crisis intervention for youth who are thinking of running away or who have run away through helplines. Also provides message relay and conflict mediation between youth and parents and reunification assistance. Runaway prevention materials are also available to the community.

• Runaway/Homeless Youth Helplines

Provides 24/7 crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender, queer & questioning (LGBTQ) young people under 25.

• LGBTQ2+ Helplines
• LGBTQ2+ Support Groups
• General Crisis Intervention Hotlines

A toll-free, confidential crisis hotline which helps youth in need gain immediate access to crisis and counseling services. Also a resource for parents seeking guidance about difficult family situations or for those trying to locate a runaway child.

A trans-led organization that connects trans people to the community, support, and resources needed to survive and thrive.

• Suicide Prevention Hotlines

Government run website, in connection with The Substance Abuse and Mental Health Services Administration (SAMHSA). Provides information, publications, and referrals for those with substance use disorders, to treatment facilities, treatment options, information on paying for treatment, and understanding addiction and mental health.

• Substance Use Disorder Referrals

A call center which provides information to health care professionals and the public related to possible poisoning emergencies.

Hotline for kids, teens, and young adults who are depressed, contemplating suicide, being physically or sexually abused, are on the run, addicted, threatened by gang violence, fighting with a friend or parent, or those who are facing overwhelming challenges.

• General Crisis Intervention Hotlines
• Suicide Prevention Hotlines

Offers email, video phone, and live chat services. Video phone and live chat available 24/7/365.

ADWAS & hotline advocates offer many ways to support callers as we can:

• listen and provide emotional support
• provide information and referrals
• do domestic violence and sexual assault education
• brainstorm with callers ways to keep safe
• develop safety plans

Advocates can also work with Deaf and hearing friends and family members of Deaf survivors. Helpers can call us to learn more about intervention strategies and how to support survivors.

Support for Other Organizations

ADWAS also gives hearing domestic violence and sexual assault programs and shelters cultural training, support, education, and technical assistance to improve their accessibility for Deaf survivors. For shelters and programs that want training or information on working with Deaf survivors, they can contact us.

Information and Resources

Also offers a variety of resources, information, and support options for deaf survivors and their friends and families.

ADWAS, in Seattle, Washington, partners with the National Domestic Violence Hotline (NDVH), in Austin, Texas, to provide DV services in American Sign Language.

Provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals.

Crisis Chat Service provides online emotional support at: https://988lifeline.org/chat/

The previous 1-800-273-TALK (8255) number will continue to function indefinitely

YouthLine is a free 24-hour teen-to-teen youth crisis and support service provided by Lines for Life (a non-profit that works to prevent substance abuse and suicide). YouthLine operates a national helpline that provides crisis support and referrals via call, text, and chat. The YouthLine is answered by teen volunteers daily from 4pm-10pm PST (and by adults at all other times). Translation services are available upon request. YouthLine also operates a peer-supported outreach program to destigmatize mental health challenges, increase awareness for mental health and wellness, and encourage youth to reach out for help.