Crisis Helplines/Hotlines

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Programs that provide immediate access to support and advice for people who are in distress with the objective of defusing the emotional impact of the crisis, ensuring the person's safety and helping the person to take the next steps toward resolving the problem. Hotlines/helplines are generally staffed by trained volunteers who are available via the telephone, email, live chat, texting and/or instant message (IM). (AIRS RP-1500.1400)

Service Legend
Local Service
Statewide Service: Provides online resources, telehealth, or service at a satellite office.
Nationwide Service: Provides online resources, telehealth or services at a regional/national headquarters location.
Statewide Provider
Crisis Line: 866-435-7166
UNM 1; MSC 02 1675
Albuquerque, NM 87131
Phone: 505-277-3013
Statewide Provider
Crisis Line: 866-435-7166
Address:
UNM 1; MSC 02 1675
Albuquerque, NM 87131
Phone: 505-277-3013
Service Categories:
Email: agora@unm.edu
Services Provided:

The Agora Crisis Center provides a free crisis hotline and online chat for anyone in need of emotional support. Services include online emotional support, information and referrals, volunteers opportunities, and community education and training. Callers can choose to remain anonymous, and services are confidential and free of charge. Agora additionally provides referrals to community agencies and resources such as: food, housing, health, free/low-cost counseling, domestic or sexual violence and abuse, LGBTQ+, immigrant support, veterans, transportation, and senior citizens, but does not provide these services directly. Toll-free outside of ABQ: 855-505-4505; National Lifeline: 800-273-TALK(8255)

Source: University of New Mexico, Center for Development and Disability
Last Updated: 10/3/2022
Statewide Provider
Crisis Line: 855-662-7474
3900 Osuna Rd NE
Albuquerque, NM 87109
Phone: 505-260-0154
Statewide Provider
Crisis Line: 855-662-7474
Address:
3900 Osuna Rd NE
Albuquerque, NM 87109
Phone: 505-260-0154
Services Provided:

National Alliance on Mental Illness New Mexico (NAMI-NM) offers information about mental illnesses and the treatment of mental illness. They have a Helpline at 1-800-950-6264 M-F, 8:00 AM - 8:00 PM (MDT). In a crisis, call the NM Crisis Line at 1-855-662-7474 or text "NAMI" to 741741 for 24/7, confidential, free crisis counseling. They also offer support groups such as NAMI Connection Recovery Support Group-- a free, peer-led support group for any adult who has experienced symptoms of a mental health condition. NAMI-NM has multiple locations in New Mexico: Albuquerque, Santa Fe, and Southern New Mexico.

Source: University of New Mexico, Center for Development and Disability
Last Updated: 10/3/2022
Statewide Provider
Crisis Line: 855-507-5509
NM
Statewide Provider
Organization Name: New Mexico Crisis and Access Line
(Show others in Organization)
Crisis Line: 855-507-5509
Address:
NM
Service Categories:
Services Provided:

The State of New Mexico has launched a support line specifically for healthcare workers and first responders. The line is available 24/7 to support those on the front lines of the state's pandemic response and connect them to a professional counselor. The reasons to call might include facing challenges at work or home due to the COVID-19 pandemic, experiencing stress, fear, anxiety, sadness, or depression about the essential work you are doing to support people, the emotional impact of isolation due to physical distancing, need to talk to someone about experiences you are feeling, seeing, and hearing about due to the pandemic, or talk about how to help a friend, colleague, or family member that you are concerned about. An additional resource is the NMConnect Mobile App. NMConnect is here to close the gap by engaging people with immediate access to mental health professionals and resources. Interested parties can directly connect to a counselor, peer support worker, up-to-date resources for substance use, mental health services, and other community resources.

Source: University of New Mexico, Center for Development and Disability
Last Updated: 10/3/2022
Statewide Provider
Crisis Line: 855-662-7474
NM
Statewide Provider
Organization Name: New Mexico Crisis and Access Line
(Show others in Organization)
Crisis Line: 855-662-7474
Address:
NM
Services Provided:

If a person is having a life threatening emergency, call 911 immediately. If a person is experiencing any kind of emotional crisis, mental health or substance use concern, they can call the New Mexico Crisis and Access Line. The crisis line is available 24 hours a day, seven days a week. Interested parties can also call this TTY number: 1-855-227-5485. If interested parties have a hearing and speech impaired disability, dial 711 for relay. Interpretation is available for more than 200 languages on both the Crisis and Access Line and the Peer to Peer Warmline. The New Mexico Crisis and Access Line also offers the NM Connect Mobile App. NMConnect is here to close the gap by engaging people with immediate access to mental health professionals and resources. Interested parties can directly connect to a counselor, peer support worker, up-to-date resources for substance use, mental health services, and other community resources.

Source: University of New Mexico, Center for Development and Disability
Last Updated: 10/3/2022
Statewide Provider
Crisis Line: 800-222-1222
915 Camino de Salud NE
Albuquerque, NM 87131
Statewide Provider
Crisis Line: 800-222-1222
Address:
915 Camino de Salud NE
Albuquerque, NM 87131
Services Provided:

The New Mexico Poison and Drug Information Center is dedicated to the prevention and treatment of poisoning in New Mexico. The Center is available to the public and health care professionals 24-hours a day, 7-days a week. Expert staff assess and makes treatment recommendations during possible poisonings, and assist emergency personnel during hazardous material incidents.

Source: University of New Mexico, Center for Development and Disability
Last Updated: 9/26/2022
Nationwide Provider
Crisis Line: 877-914-6662
New Brunswick, NJ
Nationwide Provider
Organization Name: Rutgers' University Behavioral Health Care
(Show others in Organization)
Crisis Line: 877-914-6662
Address:
New Brunswick, NJ
Toll Free Phone: 877-914-6662
Languages Spoken: Spanish
Eligibility:

Mothers of children with special needs

Services Provided:

24/7 peer-support helpline for mothers of children with special needs. Offers peer support, clinical assessment, database of trained service providers, support groups.

Source: MHP-Nationwide
Last Updated: 6/13/2022
Nationwide Provider
New York, NY
Nationwide Provider
Address:
New York, NY
Text: Text HOME to 741741
Service Categories:
Email: info@crisistextline.org
Languages Spoken: Spanish
Services Provided:

Provides free, 24/7 text-based mental health support and crisis intervention. Text HOME to 741741 from anywhere in the United States, anytime.

  • General Crisis Intervention Hotlines
Source: Nationwide Suggest Providers Queue
Last Updated: 8/25/2022
Nationwide Provider
Crisis Line: 888-373-7888
PO Box 65323
Washington, DC
Nationwide Provider
Crisis Line: 888-373-7888
Address:
PO Box 65323
Washington, DC
Text: 233733
Email: help@humantraffickinghotline.org
Eligibility:

Available to anyone needing help regarding a human trafficking situation or seeking information about human trafficking.

Services Provided:

Provides a 24/7 reporting hotline (phone, text, live chat, email), information, and confidential referral to social and legal services for victims and survivors of human trafficking. The Hotline also receives tips about potential situations of sex and labor trafficking and facilitates reporting that information to the appropriate authorities in certain cases. The hotline is operated by Polaris, a non-government organization leading the fight to end human trafficking.COVID-19 Update: following all CDC and state guidelines.

  • Human Trafficking Hotlines
  • Human Trafficking Prevention
Provider Profiles:

The Hotline is operated by Polaris, a non-profit, non-governmental organization working exclusively on the issue of human trafficking. The Trafficking Hotline is not a government entity, law enforcement, or an immigration authority.

Source: Nationwide Suggest Providers Queue
Last Updated: 6/13/2022
Nationwide Provider
Crisis Line: 800-786-2929
3141B North Lincoln Avenue
Chicago, IL 60657
Nationwide Provider
Crisis Line: 800-786-2929
Address:
3141B North Lincoln Avenue
Chicago, IL 60657
Text: 66008
Toll Free Phone: 800-RUN-AWAY
Fax: 773-929-5150
Service Categories:
Email: info@1800runaway.org
Wheelchair Access: Yes
Languages Spoken: All languages
Eligibility:

Homeless or at-risk youth (21 and under), parents who are struggling with their child, and concerned adults who work with children such as teachers, law enforcement personnel, agency staff, siblings, and other relatives.

Services Provided:

Provides crisis intervention for youth who are thinking of running away or who have run away through helplines. Also provides message relay and conflict mediation between youth and parents and reunification assistance. Runaway prevention materials are also available to the community.

  • Runaway/Homeless Youth Helplines
Source: Nationwide Suggest Providers Queue
Last Updated: 6/13/2022
Nationwide Provider
Crisis Line: 866-488-7386
PO Box 69232
West Hollywood, CA 90069
Nationwide Provider
Crisis Line: 866-488-7386
Address:
PO Box 69232
West Hollywood, CA 90069
Email: info@thetrevorproject.org
Eligibility:

Lesbian, Gay, Bisexual, Transgender, and Questioning (LGBTQ) Youth (13-24), or anyone in crisis

Services Provided:

Provides 24/7 crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender, queer & questioning (LGBTQ) young people under 25.

  • LGBTQ2+ Helplines
  • LGBTQ2+ Support Groups
  • General Crisis Intervention Hotlines
Source: Nationwide Suggest Providers Queue
Last Updated: 9/8/2022
Nationwide Provider
Crisis Line: 800-999-2929
461 Eighth Avenue
New York, NY 10001
Nationwide Provider
Organization Name: Covenant House
(Show others in Organization)
Crisis Line: 800-999-2929
Address:
461 Eighth Avenue
New York, NY 10001
TDD: 800-999-9915
Service Categories:
Eligibility:

Open to the public

Services Provided:

A toll-free, confidential crisis hotline which helps youth in need gain immediate access to crisis and counseling services. Also a resource for parents seeking guidance about difficult family situations or for those trying to locate a runaway child.

Source: Nationwide Suggest Providers Queue
Last Updated: 6/13/2022
Nationwide Provider
Crisis Line: 877-565-8860
548 Market St, PMB 15337
San Francisco, CA 94104-5401
Phone: 510-771-1417
Nationwide Provider
Crisis Line: 877-565-8860
Address:
548 Market St, PMB 15337
San Francisco, CA 94104-5401
Phone: 510-771-1417
Service Categories:
Email: contact@translifeline.org
Eligibility:

Trans people in need of emotional support during times of crisis

Services Provided:

A trans-led organization that connects trans people to the community, support, and resources needed to survive and thrive.

  • Suicide Prevention Hotlines
Source: Nationwide Suggest Providers Queue
Last Updated: 8/28/2022
Nationwide Provider
5600 Fishers Lane
Rockville, MD 20852
Phone: 800-662-4357
Nationwide Provider
Address:
5600 Fishers Lane
Rockville, MD 20852
Phone: 800-662-4357
TDD: 800-487-4889
Email: samhsainfo@samhsa.hhs.gov
Eligibility:

No restrictions

Services Provided:

Government run website, in connection with The Substance Abuse and Mental Health Services Administration (SAMHSA). Provides information, publications, and referrals for those with substance use disorders, to treatment facilities, treatment options, information on paying for treatment, and understanding addiction and mental health.

  • Substance Use Disorder Referrals
Source: MHP-Nationwide
Last Updated: 8/19/2022
Nationwide Provider
Crisis Line: 800-222-1222
1391 North Speer Boulevard
Denver, CO 80204
Nationwide Provider
Organization Name: Rocky Mountain Poison and Drug Center
(Show others in Organization)
Crisis Line: 800-222-1222
Address:
1391 North Speer Boulevard
Denver, CO 80204
Email: info@rmpds.org
Wheelchair Access: Yes
Services Provided:

A call center which provides information to health care professionals and the public related to possible poisoning emergencies.

Source: MHP-Nationwide
Last Updated: 6/13/2022
Nationwide Provider
Crisis Line: 800-448-3000
14100 Crawford Street
Boys Town, NE 68010
Nationwide Provider
Crisis Line: 800-448-3000
Address:
14100 Crawford Street
Boys Town, NE 68010
Service Categories:
Email: yourlifeyourvoice@boystown.org
Languages Spoken: Spanish, TDD
Services Provided:

Hotline for kids, teens, and young adults who are depressed, contemplating suicide, being physically or sexually abused, are on the run, addicted, threatened by gang violence, fighting with a friend or parent, or those who are facing overwhelming challenges.

  • General Crisis Intervention Hotlines
  • Suicide Prevention Hotlines
Source: Nationwide Suggest Providers Queue
Last Updated: 6/13/2022
Nationwide Provider
Crisis Line: 855-812-1001
Nationwide Provider
Crisis Line: 855-812-1001
Address:
TDD: 800-787-3224
Toll Free Phone: 800-799-7233
Email: nationaldeafhotline@adwas.org
Languages Spoken: ASL
Services Provided:

Offers email, video phone, and live chat services. Video phone and live chat available 24/7/365.

ADWAS & hotline advocates offer many ways to support callers as we can:

  • listen and provide emotional support
  • provide information and referrals
  • do domestic violence and sexual assault education
  • brainstorm with callers ways to keep safe
  • develop safety plans

Advocates can also work with Deaf and hearing friends and family members of Deaf survivors. Helpers can call us to learn more about intervention strategies and how to support survivors.

Support for Other Organizations

ADWAS also gives hearing domestic violence and sexual assault programs and shelters cultural training, support, education, and technical assistance to improve their accessibility for Deaf survivors. For shelters and programs that want training or information on working with Deaf survivors, they can contact us.

Information and Resources

Also offers a variety of resources, information, and support options for deaf survivors and their friends and families.

Provider Profiles:

ADWAS, in Seattle, Washington, partners with the National Domestic Violence Hotline (NDVH), in Austin, Texas, to provide DV services in American Sign Language.

Source: MHP-Nationwide
Last Updated: 6/13/2022
Nationwide Provider
Crisis Line: 988
5600 Fishers Lane
Rockville, MD 20857
Nationwide Provider
Organization Name: U.S. Substance Abuse and Mental Health Services Administration
(Show others in Organization)
Crisis Line: 988
Address:
5600 Fishers Lane
Rockville, MD 20857
Text: 988
Eligibility:

Anyone in crisis.

Services Provided:

Provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals.

Crisis Chat Service provides online emotional support at: https://988lifeline.org/chat/

Provider Profiles:

The previous 1-800-273-TALK (8255) number will continue to function indefinitely

Source: Nationwide Suggest Providers Queue
Last Updated: 8/22/2022
Nationwide Provider
Crisis Line: 800-985-5990
5600 Fishers Lane
Rockville, MD 20857
Nationwide Provider
Organization Name: U.S. Department of Health and Human Services
(Show others in Organization)
Crisis Line: 800-985-5990
Address:
5600 Fishers Lane
Rockville, MD 20857
Text: 1-800-985-5990
Services Provided: The Disaster Distress Helpline is staffed by trained counselors from a network of crisis call centers located across the United States. These counselors provide crisis counseling for people in emotional distress related to any natural or human-caused disaster, information on how to recognize distress and its effects on individuals and families, tips for healthy coping, and referrals to local crisis call centers for additional follow-up care and support. The Disaster Distress Helpline puts people in need of counseling on the path to recovery. Our staff members provide counseling and support before, during, and after disasters. Since its launch in February 2012, the Disaster Distress Helpline has provided counseling and support in response to disasters such as Hurricane Sandy, the Boston Marathon bombing, the Ebola outbreak, and the Coronavirus pandemic. Text "TalkWithUs" TO 66746 (Spanish-speakers can text 'Hablanos' to 66746); available 24 hours a day, 7 days a week.
Source: Nationwide Suggest Providers Queue
Last Updated: 8/22/2022
Youthline View on Map
Nationwide Provider
Crisis Line: 877-968-8491
5100 SW Macadam Avenue, Suite 400
Portland, OR 87239
Nationwide Provider
Crisis Line: 877-968-8491
Address:
5100 SW Macadam Avenue, Suite 400
Portland, OR 87239
Service Categories:
Email: YouthL@linesforlife.org
Services Provided:

YouthLine is a free 24-hour teen-to-teen youth crisis and support service provided by Lines for Life (a non-profit that works to prevent substance abuse and suicide). YouthLine operates a national helpline that provides crisis support and referrals via call, text, and chat. The YouthLine is answered by teen volunteers daily from 4pm-10pm PST (and by adults at all other times). Translation services are available upon request. YouthLine also operates a peer-supported outreach program to destigmatize mental health challenges, increase awareness for mental health and wellness, and encourage youth to reach out for help.

Source: Nationwide Suggest Providers Queue
Last Updated: 9/8/2022